The Verity GUARANTEE

THE VERITY GUARANTEE
Uncompromising Assurance for Every Purchase
Effective: 1/23/2026 | Version 2.1

1. SATISFACTION GUARANTEE: 30-DAY WEAR & DECIDE

We guarantee you'll adore your jewelry. If not:

  • Full Refund: Return any non-custom item within 30 days of delivery for 100% money back
  • No Fees: Zero restocking charges or hidden deductions
  • Free Returns: Prepaid shipping label provided (U.S.)

2. MATERIAL AUTHENTICITY GUARANTEE

Gold Purity

  • Every piece stamped with exact karat weight (10K/14K/18K/22K/24K)
  • Guaranteed minimum purity:
    • 10K: ≥41.7% pure gold
    • 14K: ≥58.5% pure gold
    • 18K: ≥75.0% pure gold
    • 22K: ≥91.6% pure gold
    • 24K: ≥99.9% pure gold

Gemstone Verification

  • All diamonds lab grown and natural, and gemstones >0.3ct come with certification of authenticity from an independent reputable gemological laboratory 
  • Lab-grown diamonds: Certified by IGI/GIA with laser inscription
  • Natural diamonds: Kimberley Process compliant with full treatment disclosure
  • Colored gemstones: Enhancement type (heat/oil/resin) explicitly stated on product page

3. PERFECT FIT COMMITMENT

  • First Resize Free: Rings resized (±2 sizes) within 90 days at no cost
  • Full eternity bands (stones encircling entire shank) cannot be resized
  • Band Integrity Guarantee: Resizing performed by master jewelers without compromising structural integrity

4. FOREVER SPARKLE SERVICE

  • Annual Cleaning & Inspection: Professional ultrasonic cleaning + prong tightening
  • Replating: One free rhodium replating yearly for white gold items
  • Stone Security Check: Microscopic examination of all settings
    Customer pays outbound shipping only; we cover return shipping & labor

5. ETHICAL SOURCING PLEDGE

We guarantee:

  • Zero Conflict Diamonds: Natural diamonds sourced from ethical mines audited via System of Warranties
  • Sustainable Lab-Grown: Created with renewable energy and ≤3 gallons water per carat
  • Recycled Gold: ≥90% of gold from certified recycled sources
  • Full Traceability: Batch-level origin reporting available for all stones >0.5ct

6. SHIPPING PROTECTION

  • Door-to-Door Insurance: Full value coverage from our facility to your hands
  • Lost Package Protocol: Replacement shipped within 24 hours of carrier confirmation of loss

7. PRICE INTEGRITY PROMISE

  • 30-Day Price Protection: If price drops on identical item (same SKU/cert), receive 110% refund of difference
  • Lifetime Trade-In Value: Apply 100% of original purchase price toward upgrade (new item ≥2x value)

8. CLAIM PROCESS

 Step 1. Contact guarantee@veritygems.com with:

  • Order number
  • Photos/video of issue
  • Preferred resolution (refund/exchange/credit)

Step 2: Receive solution within 24 business hours:

  • Digital return label
  • Exchange authorization
  • Refund confirmation

Step 3: For repairs/service:

  • Pre-shipping inspection approval
  • Repair timeline estimate
  • Real-time status updates

9. LIMITATIONS & EXCLUSIONS

  • Applies only to original purchaser with valid proof of purchase
  • Custom/engraved items: Refund excludes customization fee
  • Final sale items (clearance) ineligible for return
  • Does not cover:
    • Accidental damage
    • Loss/theft
    • Wear from extreme environments (chemicals/saltwater)

10. LEGAL RIGHTS

This guarantee supplements statutory rights under:

  • U.S.: FTC Jewelry Guides, Magnuson-Moss Warranty Act
  • California: Song-Beverly Consumer Warranty Act
  • International: Local consumer protection laws

Where prohibited, limitations void only to extent required by law.

CONTACT VERITY
✉️ Guarantee Claims:

Retain original certificate & receipt for validation.