FAQs

Yes, absolutely. We are committed to ethical sourcing and only work with conflict-free diamonds. All our diamonds, whether lab-grown or natural, are sourced through responsible suppliers who adhere to the Kimberley Process and strict ethical standards. Lab-grown diamonds are inherently conflict-free, and our natural diamonds are carefully vetted to ensure they are ethically sourced and do not fund conflict or human rights abuses.

Yes, all diamonds 0.20 carats and larger are certified through recognized gemological laboratory institutes including IGI, GIA, AGS, or other reputable labs. This certification guarantees the authenticity and quality of every diamond.

We primarily work with lab-grown diamonds, though we also offer select pieces featuring natural diamonds. Both options meet the same rigorous quality standards and are certified for your peace of mind.

We work exclusively with natural, genuine precious gemstones. All our gemstones—including sapphires, rubies, emeralds, and others—are real, naturally formed stones that meet the highest quality standards. Each gemstone is carefully selected and verified for authenticity through reputable gemological laboratories to ensure you receive only the finest natural stones in your jewelry.

Lab-grown diamonds are created in controlled laboratory environments using advanced technology that replicates the natural diamond formation process. They are chemically, physically, and optically identical to natural diamonds, which form deep within the Earth over billions of years. Both options are real diamonds with the same brilliance, durability, and beauty. The primary differences are origin and price—lab-grown diamonds offer exceptional value while natural diamonds carry the romance of their ancient geological formation. All our diamonds, whether lab-grown or natural, meet the same rigorous quality standards and are certified by reputable gemological laboratories.

The difference lies in the gold purity. 10K gold contains 41.7% pure gold and is the most durable, making it ideal for everyday wear. 14K gold contains 58.3% pure gold, offering a beautiful balance of durability and richness. 18K gold contains 75% pure gold, providing the richest color and luxurious feel while remaining suitable for fine jewelry. All three options are high-quality solid gold—your choice depends on your preference for color intensity, durability, and budget.

Yes, we offer one free ring resizing (±2 sizes) within 90 days of purchase. Our expert jewelers will ensure your ring fits perfectly while maintaining its structural integrity and beauty. Please note that eternity rings cannot be resized due to their design.

We do not currently offer custom or personalized jewelry, but this is something we will be introducing soon. Stay tuned for updates on our custom jewelry services.

Our Lifetime Warranty covers manufacturing defects and includes complimentary services to keep your jewelry beautiful for years to come. The warranty is valid for the original purchaser and requires proof of purchase to make a claim. You do not need to do anything to keep the warranty valid—it is automatically yours with every purchase.

Warranty benefits include an annual inspection with professional cleaning, prong tightening, and integrity check; one free rhodium replating per white gold item annually; bi-annual service for high-wear items including ring shank reinforcement and rhodium replating; and gemstone re-polishing for scratched sapphires or rubies.

The warranty does not cover normal wear, theft, or damage from misuse. To make a warranty claim, please contact warranty@veritygems.com with your proof of purchase.

Yes, we recommend having your fine jewelry professionally appraised for insurance purposes. While we provide certificates of authenticity for our diamonds and detailed information about materials and gemstones, an independent appraisal from a certified gemologist can establish the current market value for insurance coverage. We're happy to provide all documentation needed to support your appraisal process.

The Verity Guarantee is our promise that every single piece is exactly what it says it is—what you see is what you get. We stand behind the authenticity and quality of our jewelry with a Lifetime Warranty and provide a comprehensive care guide to help you maintain your pieces for years to come.

To initiate a return, please contact us with your order details. We will guide you through the next steps to complete your return and provide you with a prepaid return label.

Only final sale items cannot be returned. These items will be clearly marked as final sale and non-returnable at the time of purchase.

Each piece is carefully packaged in gift-ready packaging and boxes. All orders are shipped with full insurance and require a signature upon delivery to ensure your jewelry arrives safely and securely.

Orders are processed within 1 business day and shipped on the second day. Once shipped, standard delivery typically takes 2-5 business days. In rare instances, shipping may be delayed, and we will notify you promptly if this occurs. All orders include free shipping.

Yes, we offer express 2-day shipping for $19.99 for customers who need their jewelry to arrive quickly. This option is available at checkout.